top of page

New Welcome Center

Better Travel Experience


With our long term partnership with Melbourne International Airport, we have set up our Welcome Center at T2 International Arrival Hall. Other than providing airport information instructions in English and Chinese Mandarin, we also offer convenient and quality travel products like prepaid SIM cards, tour tickets and airport transport service. We aim to provide the most thoughtful and essential help for every traveller.

Where are we?

The new Welcome Center takes on a new look, exquisite decoration, and eye-catching design following the completion of Melbourne Airport’s expansion project which allows passengers to spot us once they step out of the terminal. Our counter is conveniently located near the exit of the international arrival hall.


Operation Time:


Monday to Sunday

6:30 am to 1:30 pm

5:30 pm to 11:00 pm 

Christmas holiday
24 December: Closed from 1:30 pm 
25, 26, and 27 December: Closed all day


Prepaid SIM Cards

We understand the importance of communication for every international traveller, therefore we cooperate with the biggest telecommunication company -- Telstra and provide the best-prepaid sim card products. 

Telstra has the No.1 signal coverage and connection quality in Australia. If you are planning to visit several rural areas and don't want to lose your signal, Telstra is your best choice.

*Boost Mobile uses 100% Telstra network and offer the same quality service to you.


Tourism Service

Welcome Center offer variety of tourism products for every visitor from all over the world, such as tourist tickets, shuttle bus tickets, tour group package etc.


If you'd like an independent travel and don't want to miss any fascinating places, our trouism products will bring you more surprise. 

Information Service

Welcome Center also provide airport information for visitors. You can acquire flight schedules, airport facilities guides, Australian local travel information, Tax return instruction and more.

We offer multilingual services to customers from different countries, please tell us your demand, we will respond to you kindly and effectively.

If you or your family meet emergency circumstances, you can contact us as soon as possible.

store photo_01.jpg

VIP Service

For high valued customers, Welcome Center offers more premium services, including but not limited to chauffeur-driven car-on-demand service, welcome gifts and other customized services.

The only thing you need to do is to contact us in advance and tell us your detailed demands. Our staff will design a professional solution and prepare everything for you.

bottom of page