We Are

Telstra Partner


Why do we recommend Telstra?

As the biggest telecommunication company and wireless carrier, Telstra provides 18.8 million retail mobile services, 3.8 million retail fixed bundles and standalone data services and 960,000 retail fixed standalone voice services.  Telstra keeps developing its sub-brands as it grows.


Boost Mobile focuses on prepaid sim service, its cost-effective prepaid products gain popularity among both domestic and international users.

Belong was launched by Telstra in 2013 with the goal of offering great-value postpaid mobile plans and broadband services. 


What we can do?

 As an official Telstra Partner business, OZLOOK handles various personal or business communication services of Telstra and its subsidiaries. This includes prepaid SIM card sales and activation, postpaid package, broadband services, number transfer etc. We also customize the most suitable plan for customers with their specific needs. 


Prepaid SIM Plans

We offer the best cost-effective prepaid sim plans for temporary subscribers and domastic users who want to downgrade their monthly phone bills.


Postpaid Mobile Service

Based on the best network coverage and quality in Australia, we select and promote the latest high-valued postpaid mobile plans to the customers who want their connection quality to be guaranteed. 


Broadband / NBN Service

With the ever-increasing popularity of NBN,network stability and service price becomes the most concerns for every user, family and company. We offer free consultant service and help you to select the best network solution. 

Frequently asked questions

What difference between Prepaid and Postpaid service?

Prepaid mobile service is one that you pay for upfront when you purchase a SIM cards. You pay a certain amount of money before you start using the service, which is converted into mobile credit used for:Making calls, Sending text messages, Using mobile data. The amount of credit available for each usage type above will depend on your Prepaid plan, and the amount you recharge.The credit will expire after a set amount of time, for example 28 days - this is dependant on your plan and recharge. Postpaid is more like an agreement. You choose a plan and every month your telco will bill you and automatically refresh your plan inclusions on the first day of your billing cycle. Postpaid plans can be SIM-only which means you only pay for the phone service. Or they can come with a mobile phone included.

How to contact us for Telstra service consulation?

You have two options to touch us: 1. You can visit our store in Melbourne airport (as the 'Welcome Center'). Our staff will welcome you and introduce the details about our services. You can also ask for help from us when your Telstra mobile service in trouble. 2. Please send email to us if you can not visit our airport store. Our email address is support@ozlook.com.au.

Australian Telecommunications Service Notices

ID Check

Telcommunications providers (Telcos) must check your identity when you buy or activate a prepaid mobile service. There are several ways they can do this.

To activate a new prepaid mobile service, you will need to give the telco your:

  • name
  • date of birth
  • home address (or business name and address if you’re activating on behalf of a business)

The telco looks (visual check) at your documents or uses a government service such as the Document Verification Service to check your identity.

Selecting Telcos service

If you are choosing a new mobile service or switching telcos, you have a few things to consider. The law protects you, but make sure you understand the contract before you sign.

Telcos have to give you information that helps you compare products and services. The best source is the Critical Information Summary for each product. You’ll find these on telcos’ websites or you can contact them and ask for a copy.

Terms and Conditions of Telstra Service

Telstra currently offers 5G in select areas and is progressively rolling it out to other areas. In non-5G areas, you’ll automatically switch to our 4G or 3G. 


The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. 


Speeds vary for reasons like location, distance from base stations, terrain, user numbers, hardware/software configuration, download source and upload destination.


Telstra Pre-Paid Mobile: Unlimited calls/texts exclude satellite and premium numbers (e.g. 19xx numbers), operator-assisted calls (e.g. most 12xx numbers) and diverted calls. Roll over and access unused data when you recharge $10-$60 before expiry. Your unused data will expire if you don’t recharge on eligible recharges before expiry. For use in Australia.


Bonus data on Telstra Pre-Paid Mobile: New customers get 20GB bonus data with your first three $30-$60 recharges. Activate a $2 SIM and get bonus data on the first three $30 - $60 recharges. Activate a $30, $40 or $60 SIM Starter Kit (includes the first recharge) and get bonus data on your next two recharges. Activate or first recharge between 6 July 2021 and 27 September 2021, the remaining two recharges by 30 November 2021.


Telstra Pre-Paid mobile devices: Unlocking fee may apply for use with a non-Telstra SIM card.