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New Welcome Center

Better Travel Experience

With our long term partnership with Melbourne International Airport, we have set up our Welcome Center at T2 International Arrival Hall. Other than providing airport information instructions in English and Chinese Mandarin, we also offer convenient and quality travel products like prepaid SIM cards, tour tickets and airport transport service. We aim to provide the most thoughtful and essential help for every traveller.

Where Are We?

The new Welcome Center takes on a new look, exquisite decoration and eye-catching design following the completion of Melbourne Airport’s expansion project which allows passengers to spot us once they step out of the terminal.

 

Our counter is conveniently located near the exit of the international arrival hall.

 

You won't miss it!

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Prepaid SIM Cards

We understand the importance of communication for every international traveller, therefore we cooperate with the biggest telecommunication company -- Telstra and provide the best-prepaid sim card products. 

Telstra has the No.1 signal coverage and connection quality in Australia. If you are planning to visit several rural areas and don't want to lose your signal, Telstra is your best choice.

*Boost Mobile uses 100% Telstra network and offer the same quality service to you.

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Tourism Service

OZLOOK welcome center will take on a new look, exquisite decoration and eye-catching design following the completion of Melbourne Airport’s expansion project which allows passengers to spot us once they step out of the terminal. Our counter is conveniently located near the exit of the international arrival hall. Another counter can be found on the other side of the hall.

Information Service

The Welcome Center also plays the role of an airport information guider. Each staff in Welcome Center has been trained to be a professional guider and provide assistance to every traveller who needs help in Melbourne airport. 

The information we can provide include transportation, flight schedule, airport parking, duty-free, shopping&dining, local travel guide, urgent assistance etc.

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VIP Service

We understand the importance of communication for every international traveller, therefore we cooperate with the biggest telecommunication company -- Telstra and provide the best prepaid sim card products. 

Telstra has the No.1 signal coverage and connection quality in Australia. If you are planning to visit several rural area and don't want to lose your signal, Telstra is your best choose.

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Frequently Asked Questions

Where is the Welcome Center?


Our welcome center is near the exit of the international arrival hall of Melbourne International Airport. Once you exit customs and look left, you will find our welcome center.




What kind of services I can get?


Our welcome center provides various travel services and products for passengers including traveller SIM cards, airport shuttles, tour packages and hotel airport pick up services. We also cooperate with many e-commerce platforms which allow customers to purchase products online and pick them up at our welcome center.




Does the welcome center provide after-sale services?


Our welcome center provides corresponding after-sale services according to the specific goods or services customers purchased. For example: assisting with Australian SIM card activation, answering common communication questions and contacting airport transfer companies or local travel agencies.